Customer Care

Customer care is at the center and core of all successful companies. Lifeline prides itself in the level of customer care provided. Our traditional values include integrity, trust, honesty and understanding. Much of the business we gain is either through recommendation, or repeat business, continuously providing effective electronic fire and security solutions. Loyal customers return to us time and again.

IW Chamber of Commerce Business Awards For Excellence 2015. Professional and Business Services Award winners Lifeline Alarms.
IW Chamber of Commerce Business Awards For Excellence 2015. Professional and Business Services Award winners Lifeline Alarms. From left, Trevor Payne, Becky Rann, Dave Littlejohn, Cindy Newnham, Jean Lee, Graeme Lee and Mark Lee.

Our strong personal relationships with our manufacturers, business partners, trade associations, clients and employees, has helped to set us apart from our competitors. Both our administration and engineering teams are known for their friendly and caring approach to customers care.

Unfortunately, we do make mistakes sometimes and if we do, please bring it to our attention so that we can learn from each one, and try to ensure it is not repeated.

Lifeline is proud of its high level of Customer Care. This award winning team is ready and at your service.

You can download or read our  Customer Service Policy