“The Agreement”: These Terms and Conditions, the Installation Notes, and the Quotation.
“The Company”: Lifeline Alarm Systems Ltd.
“The Customer”: The person, firm, or company accepting the Quotation.
“The System”: Both Company Equipment (signaling control unit) and Customer Equipment (all other supplied hardware).
“Installation Charge”: The price set out in the Quotation for setup.
“Monitoring and Maintenance”: Services as described in the Installation Notes and Quotation.
Before installation, the Customer must:
Obtain and pay for all necessary consents and licenses (e.g., landlord’s consent).
Provide free access to the premises at the agreed time.
Supply a non-switched fuse 230v AC spur point near the control unit.
Advise the Company of all concealed utilities (gas, water, electric, etc.) and Health & Safety hazards (e.g., asbestos).
Be responsible for lifting floorboards or coverings (except carpets). The Company is not liable for damage resulting from lifting/refitting carpets.
Ensure existing equipment is in full working order if it is to be integrated; repairs to such equipment will be charged extra.
Payment: Installation begins only after a 50% deposit is received. Provisional dates are held for 5 working days pending payment and a signed contract.
Standards: Systems are installed according to current British Standard Institute specifications.
Briefing: One demonstration is included. Additional instruction sessions will incur charges. Full operating instructions and codes are provided only upon payment of the final balance.
Third-Party Wiring: The Company is not responsible for the integrity of “first fix” wiring installed by third parties.
Making Good: The Customer is responsible for refitting floor coverings and any redecoration/building work required after installation.
Keyholders: The Customer must notify the Company and Police in writing of all keyholders and code-holders.
Operation: The Customer must operate the system according to the manual and pay all third-party line or electricity charges.
Warranty: Faulty materials or workmanship will be repaired/replaced at the Company’s expense for 12 months following the Installation Date (excludes existing customer equipment).
Upgrades: Further works or modifications to meet new Police or authority regulations will be quoted and agreed upon separately.
Terms: Service is on a one-year fixed term. It renews annually unless the Company provides 4 weeks’ notice or the Customer provides 3 months’ written notice (after the first year).
Inspections: Routine maintenance occurs Monday–Friday, 08:30 to 17:00.
Non-Contact: If the Company cannot reach the Customer to book an appointment after multiple attempts, the service is “deemed done” to satisfy NSI regulations; no refunds apply.
Default: Services may be withdrawn if payments are 30 days overdue.
Structure: 50% deposit before installation; balance + first-year maintenance due on the Installation Date.
Monitoring: Invoiced once the connection to the Alarm Receiving Centre is active.
Call-outs: Attendance for reasons other than routine maintenance or warranty repairs will be charged at standard labour and material rates.
Ownership: Customer Equipment ownership passes to the Customer only upon full payment.
Tampering: The Customer must not adjust, alter, or interfere with Company Equipment.
Assignment: The Company may use subcontractors but remains responsible for its obligations.
Breach: The Company may terminate with 14 days’ notice if the Customer breaches terms or is 30 days late on payment.
Insolvency: Immediate termination if the Customer becomes bankrupt or enters liquidation.
Removal: If the final balance is unpaid, the Company may remove the system. The Customer is responsible for any resulting damage or “making good.”
Transfer: Requests for service mode access by incoming contractors take 7–10 working days; transfer fees apply and are payable in advance.
PLEASE READ CAREFULLY:
Risk Reduction Only: The System is designed to reduce risk, not eliminate it. The Company does not guarantee that the system cannot be circumvented or that loss/injury will be prevented.
Liability Limit: Except for death or personal injury caused by negligence, the Company’s total liability is limited to £50,000.
Communication Failures: The Company is not liable for losses caused by communication provider faults, electricity failure, or emergency evacuations of the Alarm Receiving Centre.
Claims: Written notice of any claim must be given within 14 days of the occurrence.
Keyholding: The Customer is liable for all keyholding charges, regardless of the cause of the alarm.
These terms are governed by English & Welsh law.
