Protecting Isle of Wight Homes & Businesses

Call Us

01983 521621

Email Us

support@lifeline-security.co.uk

Office Hours

Mon - Thurs 08:30 - 17:00 Fri 08:30 - 14:00

Meet the Team

One of the keys to the Lifeline success, is building personal relationships with our customers and friends. Whilst we operate in a very security conscious environment, we are still all human beings. The personalities and passion behind the names help make Lifeline deliver a first class, personable customer experience.

Lifeline is a family controlled business, Directors and Owners, the Lee family all live on the Island. Lifeline is now in its fourth generation. Actively involved in the operations daily are Jean & Graeme, son Mark and his two daughters Savannah & Chanelle.

Each one adds an essential contribution and balance to the whole operation.

Mark Lee

Managing Director

Mark heads up the Lifeline operation with a strong marketing and customer care bias. With the full support of a team of dedicated hard working individuals, the company is multi award winning both locally & nationally. Mark is also Chairman of the Board at the Isle of Wight Chamber of Commerce.

Jean Lee

Director & Company Secretary

Jean manages the legal and contractual elements of the company. Jean’s unyielding dedication has driven the company forward to achieve great things in gaining early NSI Gold accreditation and forming partnership with suppliers and customers alike.

Graeme Lee

Financial Director

Graeme has over 30 years of experience within the Fire & Security Industry. In the 1980’s he designed automatic Fire Safety Systems to the Motorsport Industry. At one stage Graeme’s expertise was installed in every single formula one car on the starting grid.

Cindy Newnham

General Manager

Cindy has over 30 years experience with Lifeline and leads by exceptional example. Winner of Venus Awards for Women in Business 2016, Employee of the Year. Cindy is a well respected Manager both within the company and the business community.

Esther Lee

Maintenance & Service Team

Esther is the long suffering wife of Mark. Originally of German decent, Esther & Mark married in 1986. Esther is devoted to her family and her dog Elvis. Esther arranges our service and maintenance inspection visits.

David Littlejohn

Technical Manager

Dave leads his team of engineers with dedication and attention to detail. His wealth of knowledge and experience within the Fire & Security industry helps to deliver all that makes up Lifeline.

Savannah Lee

Account & Marketing Manager

Savannah’s passion is getting it right and delivering first class customer service. She also is our social media guru keeping followers up to date on LinkedIn, Twitter and Facebook.

Chanelle Sulik

CAD & Customer Support

Chanelle is our CAD Operator and produces first class high quality drawings. She is so eager to please all her work colleagues as well as customers. Her work ethic is an inspiration to us all.

Becky Rann

Customer Support Supervisor

Becky is a wealth of knowledge. Along side her admin and operations team she helps to provide first line support to customers every day. Becky has an infectious enthusiasm to get it right for her customers.

Nicole (Nic) Chatwin

Customer Support

Nic describes herself as a creative person who loves a new challenge. She adds “In my spare time I like to read and paint. I want to learn new skills from the people around me, to help me become a valuable part of the office. I look forward to working with a tight knit team in a busy environment”. Having passed her apprenticeship with a Distinction, Nic is an integral part of our Customer Support Team.

Ian Turner

Engineering

Ian has been part of the Lifeline team since 1990. He says “I have seen many changes in the fire and security industry. I have enjoyed learning new technologies that now make up electronic fire and security systems.” Ian’s knowledge of legacy product and new modern applications is a highly valued skill and asset to the company.

Karinna Deller

Customer Support

Karinna joined Lifeline in 2015 as part of our Customer Support Team. She is also our IT specialist. Karinna is a popular member of our team, is always cheerful, has a fantastic telephone manner and excellent work ethic. She is renown for her witty emails and anecdotes to her colleagues. Karinna enjoys travelling, especially Japan and Asia.

Chelsea French

Customer Support

Chelsea is very focused and driven and enjoys learning new things. She’s in for a lifetime of that here. Chelsea is progressing through her NVQ Business Administration Suite and is a fantastic asset to the team. In her spare time, she enjoys family time, making memories and the odd pint or two.

Ann Goldsmith

Customer Support

Ann started with Lifeline in 2001 so has been with us as the business has grown. Ann now works part time with us and as a full time mum. She is our Compliance Officer, but due to her length of service in admin and operations is able to turn her hand to help out wherever required.

Dean Perkins

Engineering

Dean joined Lifeline in 2012 starting off installing Fire & Security systems of various types on some very large sites. Dean has steadily advanced to become an extremely popular and valued member of the team. Dean says “I have steadily progressed and I enjoy all aspects of the job especially learning new skills on a daily basis.”

Angela Hunt

Credit Control

Angela has been part of the Lifeline team for many years. Before leaving to have her lovely little girl she was part of our admin and customer support team. Angela now concentrates primarily on implementing our Credit Control, although her vast experience means she can turn her hand to most levels of support.

Rhia Lewry

Engineering

Rhia has over 16 years of experience within the Fire & Security industry. Her knowledge is extensive and she is extremely professional. Rhia is an amazing addition and member of our team. She specializes in leaving people with the question “how did she do that?”

Tristan Dimond

Engineering

Tristan is a very ‘hands on’ practical person, who loves anything motor powered.  In his free time he can be found tinkering with his car, motorbike or campervan.  Tristan enjoys travelling with his wife and Greek rescue dog Pebbles.

Jack Wyatt

Engineering

Jack has multiple years experience within the construction industry carrying out a mixture of Electrical and Carpentry work. He is now honing his skill set on the service Lifeline delivers. In his spare time Jack volunteers at a Falconry and enjoys building and playing with PCs.

Dominic Aggio

Engineering - Service Team Leader

Dominic is a pleasure to have as part of the team. He is a very conscientious and considerate person who takes great pride in his work. Dominic joined us from Vestas Technology and has a wealth of IT, project and electrical skills.

Harley Dove

Engineering

Harley has an amazing work ethic. Highly organised, he just cracks on with the task in hand. Harley is very customer focused and also has exceptional hands on talent, including construction and joinery skills which is invaluable to us. Harley is naturally a motorbike enthusiast.

James Sanders

Engineering

James is a highly skilled engineer with huge IT experience. Previous colleagues say “Give him a problem and you get solutions, put him in a crisis situation and you have someone who keeps his cool and gets on and works the problem. James forms part of our CCTV and Networking team.

James Attrill

Engineering

James is a new member of our team (October 2021) and we all look forward to working with him. He has a very enthusiastic desire to learn all that he can, which should fit in well with all we have planned for him. In James’ spare time he enjoys building and flying drones.

Oliver (Ollie) Williams

Engineering

After having a varied career, Ollie is really excited to train in something new. Ollie says he is loving the job so far and aims to become a positive part of the lifeline team. Outside of work, Ollie enjoys spending time with his partner and two amazing children, and if time allows, getting out on the golf course.

Zachery (Zach) Draper

Engineering

Zach would say he is eager to learn and rise in the ranks of engineers across all disciplines. Fresh out of university, Zach feels ready to apply the theory that he has accumulated during his time studying mechanical engineering.

Matthew Dobson

Engineering

Matt joined us after working for an NSI accredited Fire & Security company on the mainland. Matt works hard to ensure he leaves systems fault free and customers happy. He has worked within the security sector for several years, meeting a variety of people including many celebrities. In his free time, Matt enjoys watching motor sport, gaming and weight lifting. We have quickly discovered Matt has a great sense of humour.

Elvis

Company Motivation & Mascot

Elvis is a thoroughbred pedigree Staffordshire Bull Terrier and adored by everyone. He even receives end of year gifts from his favourite supply chain partners. He normally works one day a week. His role includes, social support, staff well-being, motivation, a hearing ear, stress management, comfort and sorting through the bins.

Every few months “Security Matters” delivers relevant Local News, Service Updates, and essential Fire & Security Industry Information from the Lifeline Team.

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