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About Us > Customer Care

Customer care

Putting customers at the centre of everything we do

Customer care has always been central to Lifeline. We work with integrity, trust and honesty, and much of our business comes from recommendations and long-standing relationships. Many customers return to us year after year because they know they will receive reliable fire and security solutions backed by consistent support.

Our award-winning team is here to support you throughout the life of your system. You can download and review our Customer Service Policy for more detail on how we work and what you can expect from us.

Customer Satisfaction
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Built on strong relationships

Our close partnerships with manufacturers, business partners, clients and our own team help set us apart. Both our administration and engineering teams are known for their friendly, helpful approach, and for taking the time to understand each customer’s needs.

What our clients say