Customer Care
Customer care is at the center and core of all successful companies. Lifeline prides itself in the level of customer care provided. Our traditional values include integrity, trust, honesty and understanding. Much of the business we gain is either through recommendation, or repeat business, continuously providing effective electronic fire and security solutions. Loyal customers return to us time and again.
Our strong personal relationships with our manufacturers, business partners, trade associations, clients and employees, has helped to set us apart from our competitors. Both our administration and engineering teams are known for their friendly and caring approach to customers care.
Unfortunately, we do make mistakes sometimes and if we do, please bring it to our attention so that we can learn from each one, and try to ensure it is not repeated. Lifeline is proud of its high level of Customer Care.
This award winning team is ready and at your service. You can download or read our Customer Service Policy
IW Chamber of Commerce Business Awards For Excellence 2015. Professional and Business Services Award winners Lifeline Alarms. From left, Becky Rann, Dave Littlejohn, Cindy Newnham, Jean Lee, Graeme Lee and Mark Lee.
Just wanted to say ‘thank you’ for the security installation at Ashey Station. The engineers have done a fantastic job, nice to see immaculate tidy work and all done efficiently!
Isle of Wight Steam Railway
Just to add a note of thank you! The new alarm is brilliant, so glad we changed our old system and the app seems to be working well with our dodgy internet. The team did a great job on site, very polite, kept workspaces clean and helped us with all the little issues we came across.
Neil Southwell Oasis
Your team were a pleasure to have on site, nothing was too much trouble, they were polite, courteous, happy and it was a total pleasure to have then on site. They were a total credit to the company. The service level, communication and delivery has been outstanding.
Keith Trigg
Dear Mark, we are really happy with the installation (of the new CCTV system). The installing engineers were very professional and competent installers. They spent a lot of time scoping out how best to install the cameras as efficiently and neatly as possible and as a result there’s no unsightly wiring anywhere. Please thank them for their diligence and hard work.
Royal Solent Yacht Club
“We were very happy with the level of professional service provided by lifeline. The engineers were polite and informative. They worked cleanly and productively. We would certainly recommend Lifeline to our clients”.
David Long, BCM
We choose Lifeline because their reputation precedes them as the best on the Island and they are now our long-term supplier for alarms and security services.
We believe their professionalism, efficiency and attention to details give us the confidence to entrust them with our business.
The Royal Hotel
It has been brought to my attention the excellent service you & your team provided us with on Friday, and I wanted to make contact to say thank you.
Terry contacted you with concerns over a premises in High Street Ryde, to which your response was outstanding, negating the need for us to undertake a significant amount of work.
Please can you extend my thanks to your whole team for the professionalism and commitment shown.
Isle of Wight Fire & Rescue
I am sure you know already, however I wanted to write to let you know what an asset you have with Dave Littlejohn. Nothing has ever been too much trouble for him, his customer service is exemplary, his cool-headedness and calm approach has been very reassuring. I think you give your guys a small reward at each meeting – I would like to highly recommend Dave for one ( and double it up 😊 ).
Wightfibre
The whole experience was easy and professional from initial contact to meeting on site, discussing and listening to my wish list and needs for the site, information given on your experience and supplied about the type of equipment that will best meet our needs. Overall the professional way it was packaged and delivered in an easy to read way.
I am happy to be working with you and look forward to a stress free relationship.
Laura Chappell, Senior Housing Officer - Southern Housing
Thanks again to you and your team. They have been polite, pleasant and efficient throughout. The thing that impressed me most however, was that within a very short space of time, you proactively adopted our system on a temporary basis to ensure that we had continuous monitoring cover. It was just one less worry for a fairly permanently-hassled Managing Director to have to deal with.
Chris Perkis, Managing Director - Staddlestones Garage
Lifeline went beyond our expectations during an uncertain transition period providing a professional reassurance that our cover would be maintained. Weekly call point testing is now much quicker – no waiting on the phones to get the alarms put on test.
P E Composites
Hi Mark, just want to say the Lifeline service has been top class since moving back even though we’ve had the slight issue with the doors.
Sophie Jackson, Operations Director - W R S Systems
We use Lifeline to provide a wide range of alarms & security services to our premises. We find their operation professional and supportive and would recommend a discussion with their team when considering security requirements.
Liz Earle Beauty Co.
“We have used Lifeline to provide security solutions for many years on all the properties we have owned on the island. They are highly professional, knowledgeable and consistently provide excellent service from the initial site visit, right through installation and commissioning. Mark Lee and his team are really enthusiastic about their craft and provide excellent value for money. “
