Tapnell Farm Park is an award‑winning visitor attraction in Freshwater, Isle of Wight, offering family experiences, popular dining at The Cow Restaurant, the Aqua Park, and extensive accommodation.
As the site continued to grow, so did the need for reliable, responsive, and joined‑up fire and security support. Lifeline and Tapnell had already built a strong working relationship over several years, particularly through the delivery of comprehensive CCTV coverage across the park. This laid the foundation for a deeper partnership.
During routine discussions about future needs, it became clear that Tapnell Farm were not receiving the level of service support they needed from some existing providers. This had resulted in, Slow response times, Inconsistent support, Frustration during operationally busy periods, A lack of unified management across fire and security systems. Tapnell needed a partner who could deliver faster support, better communication, and complete reliability across all life‑safety systems.
Lifeline carried out a full review of Tapnell’s existing fire and security infrastructure before presenting a clear upgrade and adoption plan.
The proposal focused on, Consolidating all fire and security services under one provider, Increasing system reliability, compliance and performance, Improving communication and response times and Enhancing overall safety across the entire site.
The plan aligned perfectly with Tapnell Farm’s operational needs and long‑term ambitions.
Lifeline is now responsible for all fire and security services across Tapnell Farm Park, including, Comprehensive CCTV Coverage Across, The Farm Park attraction, The Aqua Park, The Cow Restaurant, Multiple site buildings and facilities. Fire Alarm Support, Full adoption of all fire detection systems, Ongoing maintenance and compliance management, regulatory testing.
The attraction now benefits from Reliable, site‑wide protection and fast engineer response when needed. This improved service level means that Tapnell now benefits from a responsive, island‑based support model, with issues resolved in hours, not days.
Tapnell Farm now enjoys, A single, dependable provider for all fire and security systems and solutions, faster response times and clearer communication, Improved safety and operational efficiency, and a long‑term partnership built on trust and reliability.
Tapnell Farm continues to be a highly valued and greatly respected customer, and Lifeline is proud to support another one of the Isle of Wight’s leading attractions.
