Lifeline Alarm Systems Ltd is a Controller of the personal data you (the data subject) provide to us. Our Personal Data Protection Policy governs the use and storage of your data. We collect the following types of personal data:
Generic Personal Data: Names, addresses, contact details, email addresses, and telephone numbers.
Emergency Contacts: Similar identifying data is retained for your designated emergency contacts.
We require your personal data to provide the following services:
Order Fulfillment: Information is collected when you register an enquiry, place an order, or participate in surveys and competitions.
Contractual Necessity: Processing is required to perform a contract with you or to take steps to enter into one.
Legal Obligation: Processing is necessary for compliance with legal requirements.
Consent: Data volunteered by telephone is considered consent from the data subject. Website usage information is collected using cookies.
Your personal data is processed at Lifeline Alarm Systems Ltd, Newport, Isle of Wight, United Kingdom. Hosting and storage take place within our facilities and via authorised 3rd party service providers located in the UK.
Service Chain: In processing your order, we may share details with credit reference agencies, fraud prevention agencies, our Alarm Receiving Centre/Monitoring Station, and emergency services.
Access: No third-party providers have access to your data unless specifically required by law or if access is essential to the running of the service they provide.
Under the laws of England and Wales, we keep documents only for the minimum required period.
Retention: Specific timescales are recorded in our Data Retention Policy, after which data is irreversibly destroyed.
Marketing: Data held for marketing and service updates is kept until you notify us that you no longer wish to receive this information.
If you believe any personal data we hold is incorrect or incomplete, you may request to see, rectify, or delete this information. Please contact us via our Data Subject Access Request Form.
If you wish to complain about how we have handled your personal data, please contact our Data Protection Officer:
Email: cindynewham@lifeline-security.co.uk
Post: Lifeline Alarm Systems Ltd, The Island Security Centre, Riverway, Newport, Isle of Wight PO30 5UX.
If you feel your data has not been handled appropriately according to the law, you may contact the Information Commissioner’s Office (ICO):
Telephone: 0303 123 1113
January 2025 Lifeline Alarm Systems Ltd
Mark Lee – Managing Director
