“We are here to help and assist. These are some of the most frequently asked questions, however please contact us if you have any questions at all.”
Lifeline is a privately owned business run by the Lee family. Located at Newport on the Isle of Wight, it has a very strong loyal customer base and employs local skills and workforce.
By this we mean an intruder alarm system that transmits signals to an approved ARC (Alarm Receiving Centre) which provides twenty-four hour monitoring throughout the year.
All systems have a main back-up battery. This battery ensures the system remains operational during power outages and in modern systems can power the system for at least 12 hours. When the power is restored, the system is usually designed to recharge the battery from the mains so that the battery continues to be able to provide back-up if another outage takes place. (Please note batteries may need to be replaced after extensive power outages)
The maintenance visit shows that your alarm system is functioning properly. Audible-only alarm systems should be maintained once a year while a system that signals to an approved ARC needs to be maintained twice a year. An NSI approved company must provide a twenty-four hour emergency number for access to a duty engineer.
This is because insurers know that NSI rigorously audits the work of its approved companies against industry standards, thus lessening risk. NSI Gold approved companies have the highest standards and recognition in the UK.
Signalled systems are highly beneficial in many ways. Information signalled ‘off site’ means that a third party can be involved and intervene on your behalf. Action can be taken pro-actively rather than reacting on your return. Contact us for the many ways in which this can be accomplished, including signalling without a phone line and smart device app control.
Before NSI Approval is granted to a security company, it must demonstrate that it meets important criteria for approval including repute and experience of management, financial stability, insurance cover, secure premises and appropriate tools, vehicles and equipment. NSI also ensure, for example, that company personnel, including the engineers that may visit your home, are fully security screened and vetted.
Yes, we would love to. If you would like independent confirmation of our credentials, please visit www.nsi.org.uk and search for an approved company in your area. Just type in your post code and select the type of service you require, for example intruder alarm/cctv/access control. Lifeline regularly adopt systems for customers who have been seeking a higher and more reliable level of service.
We are housed in a dedicated Security Centre. We welcome you to come and see the operations for yourself and meet the team. In addition NSI audits ensure that that we as an approved company operate from secure premises that are fit for purpose.
Lifeline has been trading since 1990. As an NSI Gold Accredited company, NSI checks the company’s finances and insurances on application and continually throughout our approval.
Yes. The latest information published by BT Openreach, it planned that there will be no more copper based telephone lines, these being replaced by fibre.